Referrer Privacy Policy
This Privacy Policy explains how Medicay Global collects, uses, stores, and safeguards your personal information when you apply to become a referrer or participate in our Referrer Program.
Cette page est actuellement disponible en anglais uniquement. Une traduction certifiée est en attente de révision juridique avant sa publication dans d'autres langues.
Who This Policy Applies To
This page is a draft outline pending final legal review and sign-off before publishing.
- Individuals who apply to become a Medicay Global referrer
- Approved referrers whose profile and referral payouts we manage
This policy covers information collected through our referrer application form, communications, and secure document-sharing tools.
Submitting a consultation request as a patient, or on behalf of one? Our general Privacy Policy covers that instead.
Information We May Collect
Personal Information
- Full name
- Date of birth
- Email address
- Phone number
- Country, state & city of residence
- Documents are always collected through secure channels
Payment Information
- Bank details for depositing referral earnings, always collected through secure channels.
How Your Information Is Used
- To review your application
- To maintain your profile for auditing
- To release payouts for your referrals
We do not sell, rent, or trade your personal information.
How We Record Your Consent
When you submit your referrer application, we record the exact consent statement version, its full text, and the date and time you agreed to it, so we can demonstrate that consent was given if ever required.
Today, that record is kept as part of our internal application-review process. We are building the ability to also store this record within our customer relationship management (CRM) system for auditing purposes.
When We Share Information
- Secure systems used to manage your application, referrer profile, and payouts, including customer relationship management and payment-processing tools
- Government or tax authorities, as required by law
All third parties maintain appropriate confidentiality and security standards. Unauthorized third parties do not have access to this data.
How We Protect Your Data
- Always use secure document upload links
- Restricted access based on role and necessity
- Encrypted third-party platforms where applicable
- No sharing of sensitive data via emails
While no system is 100% secure, we take reasonable and industry-standard precautions to protect your information.
How Long We Keep Your Information
We retain your personal information only for as long as necessary to:
- Maintain your active referrer profile
- Process and audit your referral payouts
- Meet legal, tax, and regulatory obligations
- Resolve disputes
You may request deletion of your data once your referrer relationship ends, subject to legal requirements (for example, tax record retention periods).
Your Rights
- Request access to your information
- Request correction of inaccurate data
- Request deletion, where legally permitted
- Withdraw consent for future processing
Requests can be made by contacting us.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Contact Us
For privacy-related questions or requests, contact: privacy@medicayglobal.com
Frequently asked questions
How is my personal and payout information protected?
Documents and bank details are always collected through secure, encrypted channels rather than email, and are shared only with those directly involved in reviewing your application or processing your payouts. Full details are set out in this policy.
Who can I contact with privacy questions?
You can reach Medicay Global at privacy@medicayglobal.com for privacy-related questions or requests.