Privacy Policy

This page is a draft outline pending final legal review and sign-off before publishing.

• Visitors to our website
• Individuals who submit consultation requests
• Patients who engage with our medical coordination services

This policy covers information collected through our website, forms, communications, and secure document-sharing tools.

Applying to become a Medicay Global referrer? A separate Referrer Privacy Policy covers how we handle referrer information instead.

Personal Information

• Full name
• Date of birth
• Email address
• Phone number
• Country, state & city of residence
• Guardian's full name (where applicable)
• Identification documents through secure channels

Payment Information

• No banking information is collected except payment receipts; no credit card, direct debit, or wire transfer information is collected; payment receipts are always collected through secure channels.

Medical & Health-Related Information

• Medical records shared voluntarily, including reports, scans, and test results uploaded through secure channels
• Treatment preferences and requirements collected through secure channels
• Ailment/procedure information shared through the consultation form, calls, and secure channels

Administrative & Case Information

• Case identifiers and communication history
• Visa-related documentation collected through secure channels
• Signatures for agreements completed through secure channels

• To review and assess your consultation request
• To assess your condition for diagnosis and treatment planning
• To coordinate with hospitals, doctors, and service partners
• To prepare medical cost estimates and documentation
• To assist with medical visa requirements
• To communicate updates related to your case

We do not sell, rent, or trade your personal or medical information.

• We do not provide medical diagnosis or treatment.
• Medical decisions are made exclusively by licensed hospitals and physicians.
• A Medical Advisor uses this information to provide diagnosis/treatment guidance.

The Medical Advisor is a licensed doctor provided by our local operations partner. A Medical Advisor is a qualified and licensed general physician, but any diagnosis advice or treatment plan is a recommendation by a specialist physician. A Medical Representative is a qualified and licensed general physician.

Any medical information you share is used strictly for coordination and facilitation purposes and will not be shared with unauthorized third parties.

• Medical advisors involved in case review
• Hospitals and licensed specialist physicians identified by our local operations partner
• Government or visa authorities, as required by law
• Secure third-party service providers (document storage, e-signatures)

All third parties maintain appropriate confidentiality and security standards. Unauthorized third parties do not have access to this data.

• Always use secure document upload links
• Restricted access based on role and necessity
• Encrypted third-party platforms where applicable
• No sharing of sensitive data via emails

While no system is 100% secure, we take reasonable and industry-standard precautions to protect your information.

We retain personal and medical information only for as long as necessary to:

• Complete your case
• Meet legal and regulatory obligations
• Resolve disputes or enforce agreements
• Fulfil auditing requirements

You may request deletion of your data subject to legal requirements.

• Request access to your information
• Request correction of inaccurate data
• Request deletion, where legally permitted
• Withdraw consent for future processing

Requests can be made by contacting us.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

For privacy-related questions or requests, contact: privacy@medicayglobal.com