We coordinate & organise
What we do
We are a dedicated coordination company that works with our trusted Local Operations Partners to arrange and manage every aspect of your medical journey.
We are not a hospital or a licensed medical professional.
Facilitating Initial Case Consultation
We review every enquiry personally and schedule an intake call to understand your medical needs.
Coordinating Clinical Assessments
We arrange a clinical assessment call with a licensed physician and gather the medical history they need beforehand, so the right recommendations can be made.
Assisting with Visa Operations
We guide you through the medical visa application step by step, from required documentation to submission, though final approval always rests with the relevant government authority.
Coordinating Hospital Reservations
Once your treatment plan is finalized, we secure your hospital admission slots and confirm scheduling directly through our Local Operations Partner.
Coordinating Safe Accommodation
Through our Local Operations Partner, we arrange accommodation & food suited to your recovery needs, proximity to the hospital, and any dietary requirements you have.
Coordinating Transportation & Logistics
From airport pickup on arrival to local transportation between your hospital and accommodation, every transfer is arranged in advance so you are never left figuring out logistics alone.
Secure Collection, Storage & Sharing of Records
Your medical records are collected, stored, and shared only through encrypted, access-controlled channels, accessible solely to the physicians and staff directly involved in your care.
Providing a Personal Medical Representative
A dedicated Personal Medical Representative is assigned to you from consultation through recovery, acting as your single point of contact and representing your interests at every stage.
What we do not do
Our role is facilitation & coordination only.
We do not diagnose nor influence treatment decisions
We do not influence Visa approval or immigration decisions
We do not provide guarantees on treatment outcomes, pricing, or timelines
We do not direct/influence Treatment Costs
We do not provide medical treatment or perform clinical procedures of any kind
We do not diagnose nor influence treatment decisions
We do not influence Visa approval or immigration decisions
We do not provide guarantees on treatment outcomes, pricing, or timelines
We do not direct/influence Treatment Costs
We do not provide medical treatment or perform clinical procedures of any kind
Your responsibilities in your care journey
What customers should be doing.
Make independent, informed decisions regarding your medical care
Respect hospital policies, physician instructions, local laws, culture & people
Provide accurate, complete, and truthful information
Comply with medical, travel, immigration, and local legal requirements
You're always in the know
Transparency and control over your information at every stage.
Clear communication at every stage of your case
Visibility into quotes, agreements, and payment stages
24/7 access to your case documents and communication history
No hidden fees or last-minute surprises
Clear communication at every stage of your case
Visibility into quotes, agreements, and payment stages
24/7 access to your case documents and communication history
No hidden fees or last-minute surprises
Frequently asked questions
What does Medicay Global handle on my behalf?
Medicay Global coordinates clinical assessment facilitation, hospital reservations, medical visa assistance, accommodation, transportation and logistics, secure handling of medical records, and a dedicated Personal Medical Representative throughout your journey.
What does Medicay Global not do?
Medicay Global does not make medical diagnosis or treatment decisions, does not determine visa or immigration approval, does not guarantee treatment outcomes, pricing, or timelines, and does not treat or operate on patients. Those responsibilities remain with licensed hospitals, physicians, and government authorities.
Who is responsible for my treatment outcome?
Licensed hospitals and physicians are responsible for diagnosis & treatment. Medicay Global's role is coordination and facilitation, not clinical procedures.